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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎01-09-2013
My Device: Blackberry Bold 9900
My Carrier: 02

Blackberry ID Sign in



I have been having recurring problems with Blackberry ID sign in.  I keep getting an error message saying "Unable to log in to your Blackberry ID account".  I followed a suggestion of removing the baterry and SIm and replacing the battery to fix the error.  That hasn't worked asd when I put the SIM back in, I cannot use the phone without entering the Blackberry ID Username.  I do not want to sign out and wipe all data as I have not back up all photos etc.. - can anyone help?






Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID Sign in

Hi Esto


Welcome to BlackBerry Support Forums



Please refer to this Knowledge Base :

KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7


Within this Knowledge Base apart from Workaround #2 which is the last option to resolve this error , I prefer before trying any workaround go through those Notes.But always do your backup before considering any options.


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