Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
07-24-2014 04:12 AM
Good Morning, my boss has a problem with his BBid that we can not solve. He does not remember the password to gain access, we tried with a "forgot password" but at the time of registration he has entered an incorrect email address. How can we correct the address of the email without knowing the password? Thanks for the support.
07-24-2014 05:05 AM
07-24-2014 05:11 AM
Hello, the problem is that the email address you entered does not exist and not remembering the password we can not do the "forgot."
With the "forgot" the email is sent for recovery to an email address that does not exist.
07-25-2014 12:41 AM
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you. Given what you describe, unless you can obtain human support (none of the automated means will work for your situation), your only option will be creating a new BBID and starting over, which will require a complete WIPE of the device. Sadly, this is how it works...BBID is a secure system, but when the human fails their part of that security, there's just not much that can be done.
Cheers, and Good Luck!