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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎10-26-2012
My Device: Torch 9850
My Carrier: Verizon

Blackberry ID account

I installed google maps about a week ago.  Since that time I cannot enter my app world.  When I go to Blackberry ID account..I get message "Unable to retrieve your blackberry ID account information.  I cannot download new apps.  How do I delete google maps that I suspect may be causing all of the problems, since it is asking for permission to obtain personal information when I try to start.

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry ID account

Hi rom2894,


Welcome to the Support Community!

You can remove any 3rd party applications from Options > Device > Application Management. Highlight the application in the list, press the Menu key and choose Delete from the Menu.


Hope this helps.



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