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Visitor
Posts: 1
Registered: ‎11-05-2013
My Device: CURVE 9320
My Carrier: TELKOMSEL

Blackberry ID - forgot password, forgot password recovery info, exceeded login attempts, why can't BB send me email to reset password.

THE ISSUES ARE:

 

1. FORGOT PASSWORD

2. FORGOT PASSWORD RECOVERY INFO

3. EXCEEDED ATTEMPTS TO LOGIN

 

I HAVE READ OTHER PEOPLES FORUM PROBLEMS THAT ARE THE SAME. WHEN I FOLLOWED LINKS THAT SUPPORT GAVE THERE IS NO SOLUTION TO ACTUALLY FIX THE PROBLEM. 

 

What I need is simply this: Blackberry to send me a RESET PASSWORD link to the email I have registered with Blackberry WITHOUT HAVING TO PROVIDE PASSWORD RECOVERY INFO. This will enable me to bypass unknown recovery password info and access my Blackberry ID account. 

 

Why haven't I been able to find a solution to fix the problem?

 

BECAUSE IT DOESN'T APPEAR TO EXIST........ ANYWHERE..... EVEN ON YOUTUBE BLACKBERRY ARE RUNNING AN OUT OF DATE SOLUTION CENTRE.

 

When looked online to Blackberry youtube video it shows a solution that doesn't exist! WHY? BECAUSE IT WAS UPLOADED IN 2011. DUH. http://www.youtube.com/watch?v=lvdRb4qNG1M

 

If I can't remember my password or recovery password info there is NO other option available that will send me a reset password via email so I can keep my current BB ID. 

 

KB34776 - does not apply because you HAVE TO BE ABLE TO REMEMBER YOUR RECOVERY PASSWORD!

 

CHECKED THIS OUT... 

 

Workaround
 

If the BlackBerry ID password has been forgotten but the answer to the password recovery question is known, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.

If the BlackBerry smartphone user knows the email address used for the BlackBerry ID login but is unable to remember the associated password then it is possible to reset the password using the steps below:

Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.

To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow KB34137.

  1. Browse to the following URL using a desktop browser, the BlackBerry Browser on the BlackBerry smartphone, or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
  2. Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
  3. Enter the Answer to the Password Recovery Question, then click OK.
    Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
  4. A confirmation message will be displayed A password reset email has been sent to email@domain.com, at which point, a reset email will be delivered to the associated email address inbox.
  5. Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.
  6. Locate the password reset email and select the Change your BlackBerry ID password link.
    Note: The BlackBerry ID reset email will come from bbidpw-donotreply@blackberry.com. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.
  7. When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New PasswordConfirm Password, then click Submit.
  8. A confirmation message will display once the changes have been saved successfully.
  9. Moving forward use the newly created password whenever logging into BlackBerry ID.

 If the BlackBerry smartphone user does not know the email or password that was used for the BlackBerry ID, the BlackBerry ID will be locked out after 10 unsuccessful login attempts. See KB24157 for BlackBerry ID lockout behavior.

 

THEN CHECKED KB24157......

 

CollapseOverview
 

BlackBerry ID is the master key to BlackBerry smartphone products, sites, services and applications, including BlackBerry Protect and the BlackBerry App World storefront.

To prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. See the information below for an outline on the expected behavior:

Local Authentication Lockout 

On BlackBerry PlayBook and BlackBerry smartphones if the user enters their BBID password incorrectly 10 times on the BBID sign in screen, verify password screen, or BBID Edit screens, they are LOCKED OUT of all the following functions on that BlackBerry device for 15 minutes:

  • Authenticating with their BlackBerry ID on the sign in screen
  • Authenticating with their BlackBerry ID on the verify password screen
  • Authenticating with their BlackBerry ID on the BBID edit screens 

Note: The user can still log in on the web or any other devices associated with their BlackBerry ID. They are only locked out on the device where the 10 incorrect attempts occurred.  On the locked out device, after 15 minutes, they get 1 try to provide the correct password on the sign in and/or verify password screens. If they fail to enter the correct password, they are locked out for an additional 15 minutes on that device.

Account Server Lockout

Users have total of 10 attempts to enter their password correctly against the BlackBerry ID Account Server.

The scenarios that increment the Account Server lockout counter are as follows:

  • Providing an incorrect password anywhere on the BlackBerry ID web portal (blackberry.com/blackberryid)
  • Providing an incorrect password within the BlackBerry ID Edit feature on any BlackBerry device or BlackBerry PlayBook

Note: if a user provides an incorrect password 5 times on the BlackBerry ID web portal (blackberry.com/blackberryid), and then 5 more times on the BlackBerry ID Edit feature on their BlackBerry PlayBook, the cumulative number of failed attempts is 10. Once the user has made 10 incorrect attempts to provide their password against the Account Server, they are locked out of the Account Server PERMANENTLY until they reset their password.

See KB26361 for information to reset a BlackBerry ID password

Note: The Account Server Lockout does NOT prevent the user from local authenticating on devices  (the user can still authenticate on the sign in and verify password screens on their BlackBerry devices).

Forgot Password Lockout

If the user answers their Security Question incorrectly 10 times, they are locked out for 15 minutes of Forgot Password functionality on all interfaces such as:

Note: After 15 minutes, they get 1 try, and if they fail to answer the question correctly, they are locked out for an additional 15 minutes.

 

THAT DIDN'T WORK SO NOW ITS BACK TO..... KB26361

 

CollapseOverview
 

To change the BlackBerry ID password, complete the steps below for the specific device:

From the BlackBerry 10 smartphone:

  1. Swipe down from the top bezel on the home screen and select Settings.
  2. Scroll down and select BlackBerry ID.
  3. Select Change Password.
  4. Enter the current password in the Current BlackBerry ID Password field.
  5. Enter the new password in the New BlackBerry ID Password and Confirm New Passwordfields.
  6. Select Submit to complete the password change.
  7. To confirm the change You have changed your password will be displayed.

Also, if the BlackBerry ID password has been forgotten, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.

Note: When using the recovery question password reset method, the generated email will be delivered to the BlackBerry 10 smartphone if the BlackBerry ID email address has been setup via Settings >Accounts

From a computer:

  1. Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
  2. Click Log in.
  3. Enter the BlackBerry ID Username (email address) and password, then click Sign In.
  4. Click Account Details.
  5. Next to Password, click Edit.
  6. Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
  7. Click Done to exit from the BlackBerry ID account information screens.

From the BlackBerry smartphone running BlackBerry 6:

  1. Navigate to Options > Third Party Applications > BlackBerry ID.
  2. Click on Change next to BlackBerry ID Password.
  3. Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK.
  4. A confirmation message will display Your password has been successfully changed.
  5. Click OK.

From the BlackBerry smartphone running BlackBerry 7:

  1. Navigate to Options > Device > BlackBerry ID.
  2. Click on Change next to BlackBerry ID Password.
  3. Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK .
  4. A confirmation message will display Your password has been successfully changed.
  5. Click OK.

From the BlackBerry Playbook tablet:

  1. Navigate to the Options icon.
  2. Select BlackBerry ID.
  3. Click on the Edit button next to Change Password.
  4. Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit.
  5. A confirmation message will display You have changed your password.
  6. Click OK.

If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password.

Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.  To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow  KB34137.

To generate a password reset email, complete the following:

  1. Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
  2. Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
  3. Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
  4. A confirmation message will be displayed A password reset email has been sent to email@domain.com , at which point, a reset email will be delivered to the associated email address inbox.
  5. Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
  6. Locate the password reset email and select the Change your BlackBerry ID password link.
    Note: The BlackBerry ID reset email will come from bbidpw-donotreply@blackberry.com If the email is not found in the inbox, check the Spam or Junk folder.
  7. When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New PasswordConfirm Password, then click Submit.  
    Note
    : Answering the recovery question is only required if the BlackBerry ID account is not confirmed. 
  8. A confirmation message will display once the changes have been saved successfully.
  9. Moving forward use the newly created password whenever logging into BlackBerry ID.

Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.

 

IT ALL LEADS BACK TO THE SAME UNHELPFUL NON-SOLUTION OF USE THE PASSWORD RECOVERY QUESTION.... 

 

Can the tech department of Blackberry please sort out this ridiculous unhelpful system by sending customers a direct email if password is forgotten so they can reset without having to go through the above without finding a solution. 

 

THANK YOU.

Hall of Famer III
Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry ID - forgot password, forgot password recovery info, exceeded login attempts, why can't BB send me email to reset password.

Hi and Welcome to the Community!

Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:

Hopefully, this information will be of use to you.


That said, it sounds like you have exhausted all of the automatic recovery methods...but just in case, please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

 


 

But do please keep in mind that security is a 2-way street...the human element play an equal part in that security, and you have failed at that in this situation, yet desire for the automated methods to still recover for you. Such just isn't possible, because your failure has exceeded the capabilities of the automated methods.

 

Hence, you likely need human intervention from an actual BB representative, which is not available in this forum (as discussed in the first link I gave you above). But, the methods to attempt to seek human intervention are posted within the 2nd link I gave you.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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