12-10-2012 01:18 PM
When I got my phone I had an email i always used for everything, like most people, but now it has been hacked and I can no longer access it. As well i have forgotten my BBID password so I cannot update my apps which is clearly a problem. How do i delete my old BBID or get my phone to be on the new one i have created? PLEASE HELP ME
12-10-2012 01:21 PM
Hi and Welcome to the Community!
First, you need to reset your BBID Password so that you can again use it:
As noted, you MUST have separate access (e.g., from a PC) to the email account that was associated with the BB ID so as to receive the required password reset email.
Next, you need to log into that exact BB ID with your new BB...that will shift all of your AppWorld records (along with many other things) from your old BB to your new one.
If something does not work correctly, please post details, including the exact and complete content of any error messages that are presented.
Good luck and let us know!
12-10-2012 01:44 PM
12-10-2012 01:52 PM