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New Contributor
Posts: 3
Registered: ‎07-22-2013
My Device: blackberry bold
My Carrier: tesco

Blackberry ID help

Hi I have changed my blackberry torch to a bold but I can't get my emails as I have forgotton  my password and security question I have 3 attempts left..  thanks for your help regards 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID help

Hello brfc15

 

Welcome to BlackBerry Support Forums

 

 

You have to remember either your BBID password or the security question , otherwise you are struck ! 

 

You can try calling your Carrier Tesco if they can help you in resetting your BlackBerry ID password Or login to your email account that you used for BlackBerry ID , search your Inbox and find the original email which was send for BlackBerry ID confirmation , you can delete your BlackBerry ID from there which will allow you to use the same email or username for your BlackBerry ID .

 

If all above fails then as last option you have to Create a new BlackBerry ID , for help refer to this Knowledge Base Article :

 

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

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New Contributor
Posts: 3
Registered: ‎07-22-2013
My Device: blackberry bold
My Carrier: tesco

Re: Blackberry ID help

I followed the instructions and set up  a new ID etc but when I try and connect re emails it comes up with " Your device encountered a problem with this application's server" - any ideas ?? thanks again

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID help

Hi there,

 

 

Are you getting this error message while setting up your new  BlackBerry ID or while associating your email accounts on your BlackBerry ?

 

let us know.

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New Contributor
Posts: 3
Registered: ‎07-22-2013
My Device: blackberry bold
My Carrier: tesco

Re: Blackberry ID help

Getting this when I try and access my email account, I set up blackberry ID through my pc but when I revert to phone I get this message everytime it sets up the wizzard and goes through the set up

 

thanks mark

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID help

Then first register your new device with your Carrier Network :

 

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

 

Once you recieve the registration message try it again , Or use your BlackBerry browser and browse to www.blackberry.com/intergrate to add / edit your email account .

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