12-15-2012 07:20 AM
I have had problems with my blackberry ID like most people but mine doesnt have any of the things they talk about. I have only ever used one e-mail with my phone and everytime I try to go on blackberry app world and I use the email and it say enter username associated with this smartphone. That's what I need to know, what that other e-mail associated with my smart phone?
12-15-2012 11:30 AM
Welcome to BlackBerry Support Forums
Is it a used device or a new one , if it is a new then you had to enter the correct username that you had on your device ,or else Go through this Knowledge base :
KB28429 : "Please enter the username associated with this smartphone" appears when logging into BlackBerry App World with a BlackBerry ID using a BlackBerry 7 smartphone.
So try it and let us know.
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12-15-2012 04:05 PM
12-17-2012 03:31 PM
I am sorry but there is no way to get access to your BlackBerry ID if this error appear, As far as I know only one solution available is to wipe and create a new BlackBerry ID using the same email address or a different.You can do a backup of your device which you can restore later on after creating a new BlackBerry ID.If you want to go ahead then go through this KB :
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.
So the choice is yours.