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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎11-09-2012
My Device: Curve 8520
My Carrier: MTN

Blackberry ID locked

I forgot my Blackberry ID password and now it is locked. For how long does it usually stay locked?

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Blackberry ID locked

[ Edited ]

Usually this is permanent in nature until password is recovered. Check the below knowledge base article to know more about this and how to unlock BlackBerry ID -


  • KB24157 BlackBerry ID lockout behavior
  • KB26361 How to change or reset a BlackBerry ID password

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New Contributor
Posts: 4
Registered: ‎04-12-2013
My Device: z 10
My Carrier: vodafone

Re: Blackberry ID locked

Dear Experts, 


I use BB Z10 [India]. For software upgrade, I backed up the device on BB Link and handed over to Service Center. After I got back my device, I tried to restore the backup. When I was asked about the BBID and Password, I tried but could not recollect the password neither the security question. Because of this mess, I am unable to fully restore my contacts and facing trouble. Can anyone help me with this. Also the BBID is locked due to several attempts.