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02-05-2011 07:02 PM
And if you have Sprint for a carrier is there a way to buy apps and have it billed to your cellphone bill instead of having to use paypal?
just give Sprint support a call and ask them. AppWorld can do carrier billing, but it depends on each carrier. I know Telus does carrier billing in Canada, and that Orange does not in France (yet).
02-05-2011 07:05 PM
Sorry, how can I delete an ID Registration? No answer above was helpful ...
I forgot security phrase and I haven't saved that bull**bleep** email and I can nowhere read an instruction to drop my Blackbery ID
Deleting the BlackBerry ID requires the registration email. If you cannot remember the security phrase, use another email address to create another BlackBerryID.
02-22-2011 12:27 PM
03-04-2011 11:13 AM
Ok Blackberry Support its been over a week or more and no word, no email, no nothing.. others are seeing the same issue. As of now, I have emailed you guys 4 or 5 times to no avail. Come on now.
I hate to say this and perhaps after saying this you definately will not assist me in getting past my issue (but you havent assisted me anyway so what the Hell)
So here it is. With this kind of response I wonder if blackberry will be around in 3 years. I understand you are all perhaps working hard to get the playbook and newer technology out there BUT as of now, My company is offering me an IPAD because I am unable to download any productive items and I am going that route. It would mean we will start dropping blackberries from our environment perhaps. If that happens and other companies start going that route, it will kill your base who cant get support because you guys will not respond and HELP US>
The requirement to have a blackberry to use the playbook turned everyone off so guess what. you are killing me slowly and I am therefore moving to another platform since no one within your organization is able to even answer my questions via email or via this forum.. what a shame
What a real SHAME.. 8 track death..
03-18-2011 03:33 AM
Ok Blackberry Support
please remember you are on a community forum and not a support forum:
As of now, I have emailed you guys 4 or 5 times to no avail. Come on now.
who are "you guys" ? I only see two messages from you on the forum : one dated February 22nd and one dated March 4th.
and I am therefore moving to another platform since no one within your organization is able to even answer my questions via email or via this forum.. what a shame
I know it is not the best solution ever, but it works. If this nuisance is enough for you to change device, then no one but you can make that decision. No one here will spend time trying to convince you otherwise.
03-26-2011 09:03 AM
Thankyou very much! I always keep registration confirmations and was relieved to find it. I used a date as the answer to my security question and then couldn't remember the format of the date. I Won't do that again.
03-30-2011 07:05 AM
Whilst I agree that it should be remembered this is a community and not a support group as such, RIM have done themselves no favours here at all.
I too have managed to forget the magic words and cannot upgrade my Messenger but took advantage of the Contact Support button to send an email only to get an automated reply saying "Thank you for contacting BlackBerry(r) App World(tm) support. This is an automated response to your inquiry. Direct support is unavailable through the "Contact Support" button."
What are users expected to do when they hit that?
In addition, when they label something a 'Support Forum' the inference is that this is a legitimate way to expect some level of active support. RIM changed from the Owners Lounge to myBlackberry, this is not something which a user group came up with on their own. I do note however that the forums require a different account to myBlackberry but that may be because I was migrated from the Lounge.
All in all RIM are not managing user expectations at all well and when the choice is between 'shiny locked in' and 'shiny locked out' it becomes an easy choice.