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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-11-2012
My Device: bold 9900
My Carrier: 02

Blackberry ID not accepted on phone

My Blackberry ID is not being accepted on my phone even though I can log in with it online. Have tried using a different email address as well as changing passwords for both addresses. It is recognising it online but not on my phone, so having downloaded the new bbm, I am now completely locked out

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry ID not accepted on phone

Hello vischkerlis070,

Welcome to the BlackBerry Support Community.


Sorry to hear about the issue you are experiencing with signing in using your BlackBerry ID on your BlackBerry smartphone.


Do you receive an error message when attempting to log in? If so, can you please provide the full message?


Thank you. 



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New Contributor
Posts: 5
Registered: ‎12-14-2012
My Device: Bold9700
My Carrier: Orange

Re: Blackberry ID not accepted on phone

I have the same problem Immediately after installing the latest software update  I cannot open BBMessenger all I get is a constant note "Associating BBM with your Blackberry ID.

I have tried to remove BBM by using the remove facility in the BB desktop and got the following error messages



BBM Conversations

BB Messenger


for both the message was

BlackBerry® Desktop Software failed to validate your BlackBerry® device update.

Aborting install due to validation failure. Some packages contained unsatisfied dependencies.


I have had no useful responses to my posting