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BlackBerry® OS Smartphones

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New Member
Posts: 2
Registered: ‎03-22-2014
My Device: Blackberry Curve 9320
My Carrier: Vodafone

Blackberry ID not being recognised by my 9320 Curve

My Blackberry ID will not work on my smatphone (Blackberry 9320 Curve). It says that I need to enter the ID associated to this smartphone but I am. I'm entering all the correct information but it sill says the same hing. How do I get it to workagain?

Guru II
Posts: 21,609
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Blackberry ID not being recognised by my 9320 Curve

For whatever reason it thinks you're using a different BBID than what was used on the device to begin with.

Do you still have access to the device? Can you look in in Options >BlackBerry ID and see what it shows in there for a BBID on the device?

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New Member
Posts: 2
Registered: ‎03-22-2014
My Device: Blackberry Curve 9320
My Carrier: Vodafone

Re: Blackberry ID not being recognised by my 9320 Curve

I've checked that and it is the correct ID associated to that phone. However, I have the same ID on my Ipod touch. Could that be affecting it in some way?