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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-26-2012
My Device: 9810
My Carrier: 61403949392

Blackberry ID not recognised because email with old service provider was deactivated

hi guys,


my torch 9810 is now stuck at Blackberry ID login and not allowing me to do anything else.

the blackberry ID is registered to my old email address provided by my previous service provider - old.email@three.blackberry.com

when i moved to a new provider, the old email address was deactivated.

when i tried putting in the password for old.email@three.blackberry.com, it saying im putting wrong details.

when i tried to do "forget password", it doesnt recognise old.email@three.blackberry.com.


i created new blackberry ID with new email address - new.email@hotmail.com

but when i tried to login using new.email@hotmail.com, it just increased the incorrect attempt count from 6/10 to 7/10!


tried connecting my phone to BB desktop software, but it wouldnt recognise it. cant backup.

cant afford to lose my data that's saved in the handheld.


any solution? 

your help is much appreciated.




Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry ID not recognised because email with old service provider was deactivated

Hi awesome123-53562,


Welcome to the BlackBerry Support Community.

One of the following KB articles should help you troubleshoot any connectivity issues between your BlackBerry Torch 9810 smartphone and the BlackBerry Desktop Software so you can complete a backup.

For Windows: "Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone" http://bbry.lv/IS8qhe

For Mac: "Troubleshooting connection issues between BlackBerry Desktop Software for Mac and BlackBerry smartphone or BlackBerry PlayBook" http://bbry.lv/VxiDd3


Once you have completed the backup of your data, you will need to complete a security wipe in order to change the BlackBerry ID you are using. For more information, please see: "How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone" http://bbry.lv/L0U5QX


Hope this helps.




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