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New Member
Posts: 2
Registered: ‎10-11-2012
My Device: Blackberry Curve 9360
My Carrier: Orange

Blackberry ID not recognised by phone?

I'm new to Blackberry, and have a problem that I would really appreciate some help with. I set up my Blackberry, and it's been working fine for a month or two. However, my work email periodically forces me to change the password for security reasons. Unfortunately, having done this I tried to do so on my Blackberry Curve, and it asks for my Blackberry ID.

 

I have a Blackberry ID. It works fine. I can log into my account on a PC, and use it to access Appworld. However, when I tried to do it on the phone, it didn't work. I checked the email, double checked the email, checked the password, double checked the password. All fine. Out of frustration, I went to "forget password" on the phone, thinking maybe if I reset it that would work. 

 

I got this message:

 

"Your request cannot be completed. Please ensure that your Blackberry ID has been activated and that you have typed the correct email address"

 

I am tearing my hair out here. I know my Blackberry ID. I am looking at it on my PC where I have logged in, yet my phone now thinks it doesn't exist? 

 

Any help on how to resolve this would really be appreciated. I only have two attempts left! 

New Member
Posts: 2
Registered: ‎10-11-2012
My Device: Blackberry Curve 9360
My Carrier: Orange

Re: Blackberry ID not recognised by phone?

Amazingly, after tearing my hair out all day, I turned the **bleep** thing on and off. Hey presto, the exact same Blackberry ID is now recognisable.

I'm less than pleased.
New Contributor
Posts: 2
Registered: ‎06-20-2011
My Device: Curve 9220

Re: Blackberry ID not recognised by phone?

Hello Friend, 

 

I'm also facing the same problem, can you please help me to resolve. what did you do to get it working??

Rony
Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Blackberry ID not recognised by phone?


ron14 wrote:

Hello Friend, 

 

I'm also facing the same problem, can you please help me to resolve. what did you do to get it working??


i believe he had a Security Wipe and integrated the Blackberry ID he knows. 

 

Ron

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New Contributor
Posts: 2
Registered: ‎06-11-2014
My Device: Blackberry curve 9320
My Carrier: Vodafone

Re: Blackberry ID not recognised by phone?

Hi. I am in the position as you are. Hair still intact - just. What do you mean by your bleep thing?