02-25-2013 06:54 PM
02-25-2013 07:00 PM
Haha i'm not surprised.
I'm not sure. I'm currently on 8/10 attempts. The new password is working on the bbid website but not on my phone. On the bbid website under my account settings it shows a different password.
This has to be the most confusing thing ive ever come across.
02-25-2013 07:06 PM
Are you sure you are typing the password correctly on the device? For example, if there is a mixture of different characters, then you must be sure to enter those correctly on the BB keyboard. For instance, if your password is
and you enter
the actual result will be
You must enter
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
So double check that to be sure that the proper characters, not just proper keys, are being used on the BB for the credentials.
I'm currently on 8/10 attempts.
02-25-2013 07:08 PM
yup 100% I made sure the password was simple to avoid that problem, even been using the show password function to make sure it has been inputted correctly.
02-25-2013 07:09 PM
02-25-2013 07:18 PM
Wow...very strange indeed...for, with those conditions, the error message you reported ('The Username and password do not correspond to a valid blackberry ID') just makes no sense at all. Other error messages would make sense, but not that one...strange indeed...
So, lets do some steps to be sure that basic connectivity between your BB and your carrier data network is in place. With a strong carrier network signal (not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Let's see if you can now get the BB ID credentials to take. Of course, if steps 1 and 2 do not result exactly as listed, then you will need to contact your mobile service provider for formal support.