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New Member
Posts: 1
Registered: ‎04-09-2013
My Device: curve 9380
My Carrier: vodacom

Blackberry ID not working (Heeeeeeeeelp)

Hi Guys,

 

I have a blackberry curve and i recently reset my password because i cannot remember my old password. the new password works well on the internet site but on my blackberry device it doesn't work, it is now at a point in which it's close to blocking my phone and cannot seem to find where i can get assistance for this. Anyone experienced this? how do i sort this out?

 

Thanks in advance.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID not working (Heeeeeeeeelp)

Hi mrfirelighter

 

Welcome to BlackBerry Support Forums

 

If you're unable to enter the reset password in your device then your then your last attempt was not succesful ! Please try this KB and try to rest it again : 

 

KB26361  :How to change or reset a BlackBerry ID password.

 

If problem persists then you have to to follow this Knowledge Base :

 

KB28212  : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

 

Try it and let us know if you feel any problem.

 

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