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New Member
Posts: 1
Registered: ‎05-30-2013
My Device: Blackberry Bold
My Carrier: Optus

Blackberry ID not working on phone

I have had my id for 3yrs now and had 2 phones in that time. Tonight I removed my battery for a moment and then when the phone booted up it requests I log in with my id. It said it was incorrect so I went online and reset it and logged in online successfully. Restarted the phone and tried the password and it still won't work. I want to know how to fix this & why its happened.

 

I don't want to do a device wipe because it says I won't be able to send or recieve emails from the email address I've been using on the phone for 3 yrs.

 

Please help!

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry ID not working on phone

Hi and Welcome to the Community!

What is the exact and complete error message, please? There are several possibilities, and the exact one will determine the proper course of action for you.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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