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New Contributor
Posts: 3
Registered: ‎08-26-2011
My Device: Blackberry Curve 8520
My Carrier: MTN

Blackberry ID not working

We have two phones. The one was my old phone and is now my husbands. I cannot get his BB ID to work on his phone. When I go into BBM it keeps asking to change my info to the device (switch device). I have created a BB ID for him but it won't work (it used to). When I go on my phone it wants to change my info to his BB ID profile and visa versa. How do I delete a Blackberry ID in totality and start over? His phone is the Bold 9780 and mine is the Torch 9800.

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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry ID not working

Hi Maryna005,

 

In order to change the BlackBerry ID used on the BlackBerry Bold 9780 smartphone, a security wipe will need to be performed. This KB article should provide more information. "How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone" http://bbry.lv/L0U5QX

Please make sure to backup first. The following articles should help:

"How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://bbry.lv/IWfPl0

"Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software" http://bbry.lv/L9UqAk

 

Hope this helps.


-FS


 


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