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New Member
Posts: 1
Registered: ‎12-24-2013
My Device: 9300 curve
My Carrier: O2

Blackberry ID password and receovery question answer forgotten

I have bought a new Pay As You Go SIM card, and tried to use it in my Blackberry. It is now asking me to login with my Blackberry ID. I have forgotten my pasword and also my Recovery Question answer. Is there any way tto reset or recover this?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID password and receovery question answer forgotten

Hi melvynbd

 

Welcome to BlackBerry Support Forums

 

You have to remember either your BBID password or the security question , otherwise you are struck !

You can try calling your Carrier O2 if they can help you in resetting your BlackBerry ID password Or login to your email account that you used for BlackBerry ID , search your Inbox and find the original email which was send for BlackBerry ID confirmation , you can delete your BlackBerry ID from there which will allow you to use the same email or username for your BlackBerry ID .

If all above fails then as last option you have to Create a new BlackBerry ID , for help refer to this Knowledge Base Article :

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

 

Please note, while doing so you'll loose access to any of your paid apps that you purchased from BlackBerry World.

 

Good luck.

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