09-10-2013 03:23 PM
Hi there, anyone as a tip to reset a new Blackberry ID for my device, i have lost my password AND i can not access anymore the mail it was set up from. ie i can not recover the password lost by accessing this mail as suggested by my device...
Thanks a lot in advance, help would be v much appreciated
09-10-2013 03:30 PM
Welcome to BlackBerry Support Forums
There are many ways to reset our BlackBerry ID password as well as to change or Update the Username or Email that we use for our BlackBerry ID . However .. If you forgotten your BBID password and the Username or the Email that we use for your BlackBerry ID is not valid or is not accessible then we are stuck !
You can try calling your Carrier to know if they can help you with this situation , If that fails then there is no other option but you have to create and use a Complete new BlackBerry ID using a valid Email address. Refer to this Knowledge Base for help :
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
However .. While doing so , you will loose access to any of your paid apps that you purchased from BlackBerry World .
Also read this Article How to regain access to your BBID