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New Member
Posts: 1
Registered: ‎01-14-2013
My Device: Curve 9360
My Carrier: Bouygues telecoù

Blackberry ID - password

Hello !

I have forgotten my blackberry ID password. When I click  on "forgot password" and tape the verification code, there is always the same error message : "The text entered does not match the verification code. Please try again." However I have tried several times and I am sure my username and the verification code I entered are correct.

Could anyone help me ?

 

Thank you very much !

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID - password

Hi mini-lee

 

 

Welcome to BlackBerry Support Forums

 

 

              You can also use password recover question to reset your BlackBerry ID password , if you remember check this KB :

 

KB28685 : How to reset the BlackBerry ID password using the password recovery question.

 

Regarding filling up that verification code or Captcha characters you have to very careful,  go through each word or numeric , because no one can help in filling up those caracter and it is only you who have to filling it correctly otherwise it will not accept.

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New Member
Posts: 2
Registered: ‎08-03-2013
My Device: blackberry Q10
My Carrier: Etisalat

Re: Blackberry ID - password

hey, I have entered the website and it shows me that i need to enter the answer of the secret question which i forgot as well, so wht am i supposed to do in this case ?

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry ID - password


abdulaziz6651 wrote:

hey, I have entered the website and it shows me that i need to enter the answer of the secret question which i forgot as well, so wht am i supposed to do in this case ?



Hi and Welcome to the Community!

Start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).


However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎08-03-2013
My Device: blackberry Q10
My Carrier: Etisalat

Re: Blackberry ID - password

[ Edited ]

the above links didnt answer my question, i forgot the password and the secret question password and im not able to move my contacts from my old phone to the new one so is there any was that i will be able to do so or you may send me the an email to recover my password, my email is: {REMOVED}

 

Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

 

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry ID - password

Actually, when you re-read those links, you will find in KB26361 a section specifically discussing how to recover your password without needing to enter the answer to the secret question. That is, of course, if you have already properly confirmed the account. If you have not done that, then you fall out to the choice I laid out in the second section.

Given what you have now requested, you may perhaps be under the mistaken idea that by posting in this forum that you are chatting with actual BlackBerry folks. Such is not the case. Please re-read the Ts and Cs as well as notice please this banner shown at the top of nearly every page on this site:

 

BSCF User Comm.JPG

 

So, please carefully re-read what I provided above, for that is the complete extent of what you can do in your situation. There is nothing more.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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