07-29-2013 10:28 PM
I forgot my pasword, when i go to reset password, enter my email and at this process ask me a security question but I don't remmeber the answer I can't get the email tfor rese my password. What can I do?.
07-30-2013 01:32 PM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).
However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances: