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New Contributor
Posts: 2
Registered: ‎01-05-2013
My Device: torch 9810
My Carrier: tbay tel
Accepted Solution

Blackberry ID problems

[ Edited ]

Have never been able to access downloads etc because my ID p/w wont work.  I've reset it countless times and my phone still won't accept new password.  Any ideas.....totally frustrated!

 

Using a Torch 9810    7.0 version

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry ID problems

So it has never worked since day one?  how long has it been like this?

 

I saw this link:

http://supportforums.blackberry.com/t5/BlackBerry-Bold/Blackberry-ID-not-working-on-phone/td-p/12621...

You may have to do a software reload. 

 

If it has never worked, I'm thinking we need to start from scratch with your device.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

 

 

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New Contributor
Posts: 2
Registered: ‎01-05-2013
My Device: torch 9810
My Carrier: tbay tel

Re: Blackberry ID problems

Worked like a charm!  Thanks!!