07-10-2014 08:06 AM
Please help, I have forgotten my password and the recovery question and answer hasnt helped. Ive been trying to reset it on the PC with no luck for 3days now. i cant go onto BBM
07-10-2014 08:13 AM
You'll need to remember either your password or your security question answer. Without either one you can't reset your BB ID and you'll have to make a new one. This, unfortunately, will cause you to lose all data associated with your old one, such as contacts and paid apps from BlackBerry World.
I hope that answers your question.
07-10-2014 08:29 AM
Thanks Bill J!
I cant remember my password at all and when I put in the recovery answer it doesnt accept it. I've tried creating a new one but keep on getting " Your password is the same as one of the information fields. Please try again." and my password that im trying to use is not the same as any of the information in the fields...I've been without BBm for 3days now