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New Member
Posts: 2
Registered: ‎04-10-2012
My Device: Blackberry Bold 9900
My Carrier: Orange

Blackberry ID sign in issues

I have a Blackberry ID email address for my Bold 9900, however when I try to log in to my Blackberry ID I keep getting the message that the username is not valid. I can send emails to my blackberry email address so why can't I sign in?

 

I cannot change the password as I need to have a valid username.

 

Any help appreciated.

j0k
Contributor
Posts: 42
Registered: ‎03-21-2012
My Device: BlackBerry Curve 9360
My Carrier: Globe Telecom

Re: Blackberry ID sign in issues

Try checking this link: https://blackberryid.blackberry.com/bbid/recoverpassword/

 

Your BlackBerry ID username should be the email address associated with your BlackBerry ID.

New Member
Posts: 2
Registered: ‎04-10-2012
My Device: Blackberry Bold 9900
My Carrier: Orange

Re: Blackberry ID sign in issues

Thanks - I cannot change the password - I have tried the link before but when I try it tells me I do not have a valid user name. I have tried the full email address as well as missing off the @blackberry.orange.co.uk.

 

I know the email address is correct because I am receiving emails to my blackberry using the email address.

 

 

Thanks for suggestion

 

Peter

j0k
Contributor
Posts: 42
Registered: ‎03-21-2012
My Device: BlackBerry Curve 9360
My Carrier: Globe Telecom

Re: Blackberry ID sign in issues

I do not exactly remember where I saw an article that suggesting that we should never use a hosted email for our BlackBerry ID. I still have to look for that article.

New Contributor
Posts: 3
Registered: ‎04-12-2012
My Device: Bold 9900
My Carrier: Orange

Re: Blackberry ID sign in issues

Ah Orange email Smiley Mad

I had the same problem using my @blackberry.orange.co.uk when I upgraded to my 9900. 

Orange said it's not our problem, it's down to Blackberry ID. In the end I just created a new email that I only use for Blackberry correspondance.

New Member
Posts: 1
Registered: ‎04-12-2012
My Device: bold 9900
My Carrier: vodafone

Re: Blackberry ID sign in issues

i have the same issue. i log in with correct details and i get unable to login to blackberry ID....does anyone know how to unistall the blackberry id app.
j0k
Contributor
Posts: 42
Registered: ‎03-21-2012
My Device: BlackBerry Curve 9360
My Carrier: Globe Telecom

Re: Blackberry ID sign in issues

from: https://www.blackberry.com/support

 

I think this article will be useful.

Try this one:

Article ID: KB28111

Title: Unable to reset BlackBerry Identity password when using a BlackBerry hosted email address