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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-01-2013
My Device: Blackberry 9360
My Carrier: AT&T

Blackberry ID - wrong email

I was assigned a new Blackberry from work and I created a Blackberry ID, but forgot the password. I clicked on 'forgot password' and never received an email because stupid me entered the email address incorrectly. So now the device is registered to a non-existant email and I don't remember what password I used. What can I do? I don't want to have to go to my IT department and tell them that I screwed up. Please help.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID - wrong email

Hi ChulaMoreno


Welcome to BlackBerry Support Forums



If the Username or the email that you used for your BlackBerry ID is invalid then you can't do much ! In that situation you have to create a new BlackBerry ID with a valid email address. the method to change the BlackBerry ID on our device is here :


KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.


But as you told that its a company phone so I prefer you first call your IT guys  to know if they allows.


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