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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎11-21-2012
My Device: Bold 9900
My Carrier: O2

Blackberry ID


I have a bold 9900. I am trying to change my BB ID to download apps. Unfortunately, O2, my provider, has entered the wrong email address in the username: so every time I want to change my password, which I don't remember, the link to change my password gets sent to this email that I cannot access. Is there a way to change the email to the correct one and then I can change my password and hopefully all will be resolved.


I tried to go to Options, device, pins etc...go to bb id but it won't let me go in and set a new username because I need to enter the right password. Chicken and the egg .....VERY FRUSTRATED since O2 cannot help.


Please advise.

Elise Cooper

Posts: 10
Registered: ‎11-04-2012
My Device: 9700, 9900, playbook 64GB
My Carrier: at&t

Re: Blackberry ID

You're lucky. I just upgraded last night to a 9900. Everytime I add an app back and reboot it wants me to create a BKB ID. Getting old.....
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry ID

Hi Elise2457,


Welcome to the BlackBerry Support Community.

Without access to the email account used to create the BlackBerry® ID, you will not be able to recover the password. You will need to create a new BlackBerry® ID and backup your BlackBerry® Bold™ 9900 smartphone then perform a security wipe. You will then be able to setup the BlackBerry® Bold™ 9900 smartphone again using your new BlackBerry® ID These KB articles should help.

"How to create a BlackBerry ID" http://bbry.lv/JeCZEx

"How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone" http://bbry.lv/L0U5QX


Hope this helps.



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