01-27-2013 04:37 PM
heyy, i created my blackberry id a while ago... i forgot the password that i used for the id and when i try changing my password for my email, microsoft says that the email wasnt found, is it possible for me to change my email and make a new blackberry id for this phone?
01-27-2013 05:13 PM - edited 01-27-2013 05:14 PM
Hi and Welcome to the Community!
For BB ID, there is no reason for you to change your actual email system credentials. BB ID simply has assigned to it an email address to be used for certain situations, but the password inside of BB ID is separate from your actual email system credentials. So I'm a little confused by your post as it seems to mix up a few separate and distinct topics. So, I'll stick with just BBID.
You can indeed reset the password on your BBID. To do so, you must have non-BB (e.g., webmail from a PC/browser) access to the email account that is already associated to the BBID. Follow then this KB:
If, on the other hand, you do not have non-BB access to the email account already associated with the BB ID, then your challenge is a little greater. If the reason you have no non-BB access is because it's a hosted email account (e.g., @RIM, @BB, @carrier, etc.), then those email accounts are accessible solely from the BB. Fortunately, there is a trick:
On the third hand (3 hands???), if you simpy have no access to that BB ID registered email account at all, then your challenge is even greater, and you have a choice to make depending on your circumstances:
If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
If you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to RIM. Further, you must convince RIM to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.
01-28-2013 03:25 PM
thats fine, but i need to change the email becuase i forgot my hotmail password aswell and cannot change that because i dont know my recovery questions answers, so i have a new email, is it possible for me to make my new email my bb id ??
01-28-2013 07:43 PM
So, I'm still a little confused about your situation, but I think now you are OK with abandoning your old BB ID, along with all associated AppWorld record. Given that you have no access to any of the accounts or information necessary to recover, that is your only choice after all, short of human intervention (as described above).
So, to change the BB ID associated to your BB, you must WIPE the BB:
Then you will be able to create a brand new BB ID, and associate it to an email account to which you have access.
You may want to first review the Backup process here...for the WIPE will be non-forgiving: