01-29-2013 08:05 AM
I have a blackberry ID and it works fine on my computer so the username and password are correct. Also, I just changed my password to be sure. On my phone I always get a msg: "Unable to login to your Blackberry ID account". Also, everyday, I receive email from Blackberry Protect stating....BBID User Authentication Required. I try to verify it but get the same msg. as above, unable to login to blackberry id account.......I hope someone can help me with this....Thanks!
Solved! Go to Solution.
01-29-2013 09:23 AM
Welcome to BlackBerry Support Forums
To Resolve your issue follow this Knowledge Base Article :
KB28212 : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Also do a Backup Of your device.
01-29-2013 10:32 AM
Just follow the KB in a sequence and also before following Workaround # 2 try all other, because workaround 2 is the last Option to resolve this issue.
Let us know if you feel any problem.
01-29-2013 01:37 PM
ok...thank you lots! still having lots of trouble....I think I just backed up, but not sure because the date shows Nov. 2011. I am even having trouble connecting my device to the Blackberry Software on my computer.......I am thinking I want to reset to factory, but, of course, I want to make sure I have backed everything up.........going to break on this for now.....will get back to it later or in the morning. I will keep you posted and I thank you so much for helping!!!
01-29-2013 01:45 PM
If you are unable to follow those steps then as suggested try the last resort # Workaround 2 , But as I said please cross check and confirm that you do a complete Backup of your device , After performing a backup you can follow the workaround 2 ,Also check this KB:
KB12487 : How backup BlackBerry smartphone Data using BlackBerry desktop software for Windows
KB25063 : How to use BlackBerry Protect to restore data to a BlackBerry smartphone.
01-29-2013 01:56 PM
If you are on a mac then please check this Knowledge Base Article :
KB18776 : Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software
And if you don't have BlackBerry Desktop Software for Mac you can download it from here BlackBerry desktop software . So please try it and let us know of your progress.