03-20-2013 06:39 AM
My email address that was linked to my Blackberry ID has been closed. Now I can't access the Blackberry World as I have forgotten my password and have gone through the 10 attempts I am allowed. I also cannot click on forgot password as the email is sent to the email address that was closed.....Please help - how can I delete the Blackberry ID linked to my smartphone and add a new one?
03-20-2013 06:46 AM
Welcome to BlackBerry Support Forums
If the email that you used for your BlackBerry ID is invalid then you have very limited options , So first do a backup of your device for help refer to this article :How To Backup Your BlackBerry .
Once you have your backup , follow this knowledge base to use a new BlackBerry ID in your device :
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
Try it and let us know if you feel any trouble.