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02-23-2014 05:28 AM
I brought a blackberry in May 2011 and set up my blackberry id. i purchased a new blackberry yesterday and i am unable to access my blackberry id due to not remembering my password or the security question. i have tried to reset my blackberry id password on the blackberry website but when i put in my email address and the variation code i am unable to submit this to access the new password. is there any other way of resetting my password?
if i am not able to reset my password, i can create a new blackberry id? however, if i create a new blackberry id will my existing email account from my may 2011 blackberry id be affected?
hope to hear from you soon
02-23-2014 07:28 AM
02-23-2014 07:55 AM
02-23-2014 08:06 AM
thank you for replying. ive been on https://blackberryid.blackberry.com/bbid/recoverpa
02-23-2014 08:10 AM
02-23-2014 08:18 AM
when i click submit the word go blue for a second and nothing happens at all. the page doesnt refresh, it just stays the same with my email address and the code on the page. ive been on my email account and looked in the junk items but there isnt anything thing from blackberry. i went on the website through google and then blackberry support.
02-23-2014 08:27 AM
02-23-2014 08:46 AM
ive tired that website again and it redirected me to my security question. i dont remember the security question answer which i need to access the email to rest my password. the redirected page states its my last time to enter the secuirty answer before the account is locked. any ideas?
02-23-2014 09:11 AM