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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-10-2013
My Device: blackberry bold 9320
My Carrier: 02

Blackberry ID

hi i have a problem! i cant get into my blackberry id aaccount soo that means i cant download anything. i have forgot the password and i dont know my secuity questiom soo i tried restarting the phone but i still need my blackberry ID but from the deletation of my files i have no bbm or apps and i cant download them because as i said i need a blackberry ID to do this. can someone please suggest a way i can get a new blackberry id and get my phone up and running again. Smiley Happy 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID

Hello lucyderrick


Welcome to BlackBerry Support Forums



If you're unable to remember your BlackBerry ID password as well as security question then I'm sorry to say your struck !


You have to two options , either from a PC login to the email account that you used for your BlackBerry ID , search your Inbox , try to find the initial email that was send to confirm your BlackBerry ID , you can delete your BlackBerry ID username from there then use that same email address as your BlackBerry ID .


Or you have to create and use a new BlackBerry ID , but in this process you will loose access to any paid apps that your bought from app world and also your BBM contact list ( If you don't have any Backup of your BBM contacts ) But before performing this steps first  do your device backup using desktop software . Once you have your backup , Create a new BlackBerry ID , perform a Security wipe on your device . Finally after a wipe you can use your new BlackBerry ID username  on your BlackBerry .


Refer to those Knowledge Base for help :


KB24062 How to create a BlackBerry ID


KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone


Try it and let us know if you feel any problem.



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