08-02-2013 04:34 PM
hi, just wondering if anyone knows how to correct a problem with my blackberry? my phone has all of a sudden come up with a screen stating they need my blackberry id password to login in, but it hasnt worked! so i went through the website and changed my password and it still will not work i have one attempt left, how can i rectify this problem if i can? thank you
08-02-2013 04:50 PM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).
However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances: