Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎08-26-2013
My Device: Bold 9790
My Carrier: BT

Blackberry ID

Hi - I've forgotten my id password, even with the prompting question and can't reset via device or pc.  Does anyone have a solution?

Trusted Contributor
Posts: 139
Registered: ‎08-22-2013
My Device: None
My Carrier: Aircel

Re: Blackberry ID

your security question remembered?

Developer
Posts: 164
Registered: ‎07-23-2013
My Device: Blackberry z10
My Carrier: Airtel

Re: Blackberry ID

click forgot password-------> your registered mail id------>submit

 

now you can get your password from your mail id.. if not found check spams folder..

 

___________________________________________________________________________________________

*************Plese *********LIKE**** & ****ACCEPT as Solution*** If you got suggestion for your Query.

@RAJESH SVM ----- Blackberry Mobile App Developer, Blaze, India.
New Contributor
Posts: 2
Registered: ‎08-26-2013
My Device: Bold 9900
My Carrier: Vodafone

Re: Blackberry ID

I've the same problem.
I've tried but every time the system ask me the answer to the question
Developer
Posts: 164
Registered: ‎07-23-2013
My Device: Blackberry z10
My Carrier: Airtel

Re: Blackberry ID

if you have same problem for long time means create new account and maintain it..

___________________________________________________________________________________________

*************Plese *********LIKE**** & ****ACCEPT as Solution*** If you got suggestion for your Query.

@RAJESH SVM ----- Blackberry Mobile App Developer, Blaze, India.
New Contributor
Posts: 2
Registered: ‎08-26-2013
My Device: Bold 9900
My Carrier: Vodafone

Re: Blackberry ID

So I can create a new account for setup the same email address in the device?
Developer
Posts: 164
Registered: ‎07-23-2013
My Device: Blackberry z10
My Carrier: Airtel

Re: Blackberry ID

use different email id.. or choose forgot password option to receive reset password link from email..

___________________________________________________________________________________________

*************Plese *********LIKE**** & ****ACCEPT as Solution*** If you got suggestion for your Query.

@RAJESH SVM ----- Blackberry Mobile App Developer, Blaze, India.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID


Jarvo1 wrote:

Hi - I've forgotten my id password, even with the prompting question and can't reset via device or pc.  Does anyone have a solution?


Hi Jarvo1

 

Welcome to BlackBerry Support Forums

 

You have to remember either your BBID password or the security question , otherwise you are struck !

 

If you know the answer to the security question then please refer to those KB Article for help :

 

  • KB28685 : How to reset the BlackBerry ID password using the password recovery question
  • KB28232 : BlackBerry ID reset email is not being delivered to the associated mailbox
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address


If above method fails then you can try calling your Carrier to know if they can help you in resetting your BlackBerry ID password Or login to your email account that you used for BlackBerry ID , search your Inbox and find the original email which was send for BlackBerry ID confirmation , you can delete your BlackBerry ID from there which will allow you to use the same email or username for your BlackBerry ID .

If all above fails then as last option you have to Create a new BlackBerry ID , for help refer to this Knowledge Base Article :

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

 

But please note , while doing so you'll loose access to all apps that you bought from BlackBerry World .

 

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry ID


kaos76 wrote:
So I can create a new account for setup the same email address in the device?

Hi kaos76

 

Welcome to BlackBerry Support Forums

 

If you're unable to reset your BlackBerry ID password and also unable to locate and delete the Initial conformation email regarding your BlackBerry ID then you cannot use the same Email ,  but you have to use a new email or Username for your BlackBerry ID .

 

Also read this :

 

KB24062 : How to create a BlackBerry ID

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.