Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-25-2012
My Device: Curve 8900
My Carrier: Vodafone

Blackberry INternet Browser not working

I have a Curve 8900 with a Vodafone corporate account.  It is running software v5.  For some weeks now, I have been unable to access the internet via the blackberry browser (I can access via Vodafone WAP and can recieve e-mails via corporate account, but not google mail) and any apps using this browser have also stopped working.  I get various error messages 'a communication failure has occurred', 'device unable to connect to internet'. Having read other posts, I've tried a few things; battery pull, resending service books; none of these have done the trick.


Any ideas??

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry INternet Browser not working

[ Edited ]

Hello drlaurab,


Welcome to the BlackBerry Support Community.

Sorry to hear you are experiencing issues with browsing on your BlackBerry® Curve™ 8900 smartphone.

Perform a hard reset again by removing the battery from the BlackBerry smartphone and reinserting it. Then complete a "Register Now" in the Host Routing Table as shown here: http://bbry.lv/eaMdF6

If this fails to resolve the issue you may want to contact your wireless service provider to verify your coverage and data plan.

Thank you.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!