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New Contributor
Posts: 2
Registered: ‎02-25-2013
My Device: Curve 8900
My Carrier: Cincinnati Bell
Accepted Solution

Blackberry Identity issue 8900 Curve

When attempting to use the Blackberry app world , I received a message stating that I need to download a Blackberry ID. I received an option to download over the phone, which I started.  The down load started and after about 4 hours was hung at 17.  I somehow cancel and returned to the App Store screen, A few day later I attempted to get into the App store again and I received the same message, to download the Blackberry ID.  When started the download it immediately came up with a screen showing Installing Blackberry Identity, 100.  It has been 5 days that this screen is showing t he download at 100 and I cannot clear or go to the app world.  How do I clear?  

Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Identity issue 8900 Curve

Hi and Welcome to the Community!

 

There are several potentially relevant public KBs on that...rather than trying to post links to them all here, I instead recommend you go here:

and search...perhaps on "identity update failed", or something similar. Some of the results involve an IT Policy that is blocking, others talk about APN and other configuration items to adjust, still others recommend removing the Identity app entirely and letting it start over fresh.

 

The right solution for you will depend on many factors...so your review of the relevant KB articles will I hope result in your finding what will work for you.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎02-25-2013
My Device: Curve 8900
My Carrier: Cincinnati Bell

Re: Blackberry Identity issue 8900 Curve

Thanks for the lead.  While there was no particular KB to the freeze, I just restarted the phone.  It cleared the hang and I restarted the identity download which worked

Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Identity issue 8900 Curve

Excellent...you are most welcome...enjoy!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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