08-19-2014 11:01 AM
Service provider changed APN on cellular network from "internet" to "unrestricted" and since then, BIS does not work and the Host Routing Tables are empty. The APN was presumably changed back, but still no BIS. Changing the TCP/IP settings also had no affect. Service provider now said that RIM has to fix things an the RIM server and have requested this, but there does not seem to be any progress and each time I call customer ervice, I have to explain the whole long story. Swopping the SIM with another phone with BIS works, so the phone itself is fine. Any suggestions on how to resolve this?
It has now been almost a month and there is simply zero progress towards resolving the problem. I was told that RIM would contact me directly, this has not happened. Should I just cancel BIS on this number and activate it on another?
This seems wasteful, but may be the only solution?
Solved! Go to Solution.
08-20-2014 01:14 AM
08-21-2014 02:20 AM
09-02-2014 08:40 AM
Hi All, the problem was sorted today by a bright person who found the APN was not set up correctly - after sooo! many technical support persons confirmed it was fine. I guess it must have been like some spelling mistakes which are so obvious, one simply cannot find them. After more than a month I am just relievd and thankful!
09-02-2014 11:22 AM