11-22-2013 10:55 PM
I have tried calling Verizon & Blackberry directly to get the blackberry pin released from their network to no avail. Does anyone know who to contact to get a blackberry pin released from a Blackberry Enterprise Server, when I do not have the information for the server. & yes this phone was purchased on eBay. Any advise would be greatly appreciated.
11-23-2013 08:04 PM
Hi and Welcome to the Community!
Unless VZW or BB is providing you with BES service, then neither can release it...and I am 100% sure that BB does not provide BES, and I do not think that VZW does either. Hence, contacting either of them is useless to the problem as you have stated it. Rather, you have to find the admin of the BES to which you are attached and get them to release your BB from their system. It may well be that the eBay seller has sold you a device that can never be used at all...as with all things, buyer beware.
There is also this important information:
And, finally, given your actual description, I find myself wondering if your problem is actually as you state it, or if perhaps the real problem is something completely different than as you have stated it. Can you perhaps provide the actual description of your symptoms? Exactly the steps you attempt and exactly the results of those steps may well reveal that your issue is not as it appears to you...
Thanks and let us know!
11-24-2013 12:25 AM
Thanks for your response. I contacted Verizon first & they said it was not locked to them. Then I called Blackberry & they said it was locked to Verizon. I called Verizon again & they finally admitted tha it was tied to a business account prior. They said I had to call Blackberry. Finally I found out from Verizon that if I could get the SRP code & Subscription code they could release it from Verizon. I contacted the seller to try & get this information, but he can not locate it. The first problem I noted was that it was recognized by my BIS provider (Digicel Cayman). I tried to send the sevice books, but nothing came thru. I called their tech support & they could not do anything. I tried a factory reset & nothing changed. I noticed a number showing up each time, which I gave to Verizion & they located the old account, but said it was not active on their network. I was wondering also if you know where I could get all the settings to enter after using the ##000000 code to try & pull the information from Digicel Cayman, as everytime it is factory reset a message shows up from Verizon. Any help you could provide would be greatly appreciated.
11-24-2013 03:05 AM
Then I called Blackberry
That is a bit amazing...BB provides zero front line support for free...only via escalation from authorized entities (carriers, resellers, service centers, etc.) can such an action be taken. Quite curious indeed, but I will take you at your words.
I called Verizon again & they finally admitted tha it was tied to a business account prior. They said I had to call Blackberry.
Still curious, since BB provides no such business accounts...consequently, they can't do anything about it. All services are a contractual matter between the carrier and the end user...not between BB and the end user. Very curious indeed.
Finally I found out from Verizon that if I could get the SRP code & Subscription code they could release it from Verizon. I contacted the seller to try & get this information, but he can not locate it.
And here is the root of your problem. If the seller represented to you that the device was able to be used on any compatible carrier network, then they misrepresented it to you and your sale transaction should be voided. That is the proper remedy to your situation...not attempting to bypass the very protections that give BBs the highest security ratings on the market.
I recommend you do that...contact the seller and void the transaction, return the device to them, and get your money back. Then buy again from a more reputable dealer.
11-24-2013 03:09 AM
11-24-2013 10:42 AM
01-04-2014 05:46 AM
Jah_Spider, I have a similar problem. My BB is my own phone. I used it for 2 years on Verizon, and then upgraded to another phone. Now I am trying to use this phone on Proximus (european company) and it will not let me use the data part of my service with proximus. "Wiped" it and I still get my phone # (which I still have on another phone) with Verizon, and I get the "Welcome to Verizon" email each time. Did you solve the problem? And how did you do it? I talked to Verizon yesterday and the technical support guy seemed to think the "wipe" would take care of everything. Is there something I need to specifically ask for? BTW, the phone was unlocked while Iwas still using it with Verizon. I was always able to get voice and text when I travelled abroad, but was told that the service for internet was tied to Verizon until I upgraded. I have upgraded now, but the phone still seems to belong to Verizon...I would be very interested to know if you have solved this, how you did it. Thanks!!