Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
09-06-2012 08:22 PM - edited 09-06-2012 08:49 PM
Friend of mine owns a Blackberry Storm that she no longer uses. However, she needs a note that she placed inside the Blackberry Storm but has forgotten the password. She is sitting on try 9/10 for the password. Afterwards, I know that the Blackberry will delete all of her information off of the phone.
My question is, if she tries 10/10 and fails and the Blackberry deletes all her data, when the phone returns back to a factory default state, can she use The Blackberry Manager to restore a backup (with the other file) she made and attempt another ten tries?
...and might be a dumb question to you Blackberry veterans, but inputting the password incorrectly ten times into the Desktop Manager won't erase the backups, will it?
Sorry, I am not too familiar with Blackberrys, but I would really appreciate any help with this.
09-07-2012 01:13 AM
I have to admit I've never given a backup from a password protected phone anythought......but, if she does do a restore from the backup ensure she does a SELECTIVE restore and not a FULL restore just to replace the information she needs otherwise she will just restore the unknown password.
09-07-2012 04:56 PM
So after the phone gets wiped, she should be able to selective restore the document, is what you are saying?
So incorrectly guessing the code will not kill the backups off the PC...?
Any additional help would be great..anyone else with experience with this?
09-08-2012 01:55 AM