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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-09-2010
My Device: Bold 9700
My Carrier: AT&T

Blackberry Media Sync won't recognize Windows Media Player Library

I have recently upgraded to windows 7 and that may be the cause of ths problem.  When I attempt to sync my Bold 9700 with Blackberry Media Sync, Media Sunc won't recognize my music library at all.  It states there are no files in Media player library, but there are over 500 of them.  I have uninstalled and reinstalled Blackberry Desktop Software in which Media sync is found.  Anything else I can do to eliminate this problem?

Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500
My Carrier: Rogers

Re: Blackberry Media Sync won't recognize Windows Media Player Library

Hello Matt-Mc,

Welcome to the BlackBerry Support Community Forums.


I would re install the BlackBerry Media Sync application. To uninstall it please go to control panel and programs and features. Select BlackBerry Media Sync and uninstall it. Reboot the computer.


Follow the link below to download the latest media sync application.


Link: http://na.blackberry.com/eng/services/media/mediasync.jsp


Thank you



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