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New Contributor
Posts: 4
Registered: ‎05-22-2013
My Device: Blackberry Curve 9380
My Carrier: Vodafone Essar

Blackberry Messenger Contacts Retrival

Recently my blackberry curve 9380 got dead due to some reason that I dont know of so i got a replacement phone and now I cannot get any of my old bbm contacts on this new phone. Now I had a regular backup on my email account of all the contacts so is there any way to fetch the contacts of my old cuve on to my new one. Please do suggest a solution if any is there as it would be great relief to me Smiley Embarassed

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Blackberry Messenger Contacts Retrival

Hello djab12

 

Welcome to BlackBerry Support Forums

 

Which version of BBM you're using previously ? Is it BBM7 or a lower version . If it is BBM 7 then all BBM contacts are stotred with our BlackBerry ID , once you login with your same BlackBerry ID on your new device your BBM contacts will be populated . Also go through those KB which might help :

 

KB20554 How to back up and restore the BlackBerry Messenger contact list

 

I hope it helps.

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New Contributor
Posts: 4
Registered: ‎05-22-2013
My Device: Blackberry Curve 9380
My Carrier: Vodafone Essar

Re: Blackberry Messenger Contacts Retrival

I am using BBM 8.0.0.44 which is a beta version and yes i already have logged in bfrom bbid but it does not show any of my old contacts. I reffered to your link and as this version of bbm does not have any option for backup or restore in the settings of bbm it is of no use. If you have misunderstood my querry then let me again tell you that the contacts where on my bb with bbm 6 and with old pin whereas after replacement i had bbm 7 with a new pin.

Posts: 95,134
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Messenger Contacts Retrival

So, are you reverting to an older BlackBerry device?

 

Can you please clarify?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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New Contributor
Posts: 4
Registered: ‎05-22-2013
My Device: Blackberry Curve 9380
My Carrier: Vodafone Essar

Re: Blackberry Messenger Contacts Retrival

No my old piece is dead and my new piece cant fetch any contacts on my bbm which were backed up via email.

Posts: 95,134
Likes: 24,498
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Messenger Contacts Retrival

Ok.

 

To clarify, what was your piece?

And your new piece?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 4
Registered: ‎05-22-2013
My Device: Blackberry Curve 9380
My Carrier: Vodafone Essar

Re: Blackberry Messenger Contacts Retrival

My both devices old and new are Blackberry Curve 9380