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Visitor
Posts: 1
Registered: ‎03-16-2013
My Device: Torch 9810
My Carrier: ATT

Blackberry Messenger lcon lost

 

I loaded the latest BBM on March 14. After I downloaded, I was "allowing" the BBM and, I think, incorrectly clicked on a "deny" button. The result was that my BBM icon disappeared. On Blackberry World, the BBM still shows it is installed. It will not allow me to delete and reinstall. I had someone send a BB message to see if that would jumpstart the BBM. It didn't. I've searched for a solution but so far -- no luck. Thanks for any help. Kojima

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Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Blackberry Messenger lcon lost

Hi and Welcome to the Community!

 

Please expand on:


kojima wrote:

It will not allow me to delete and reinstall.


When you try to delete, exactly how do you attempt that? If you are trying other than this, then try this:

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

Then try again to reinstall.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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