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Visitor
Posts: 1
Registered: ‎12-03-2010
My Device: Not Specified

Blackberry Messenger problems

I have just uploaded my blackberry messenger contacts onto my new bold 9780. however I cannot see any of my friends profile pictures and they are not able to see mine. I am using the newest version of blackberry messenger (5.0.1.41). Can anyone help me with this?

 

Thanks

Contributor
Posts: 21
Registered: ‎11-04-2010
My Device: Bold 9780 Firmware: 6.0.0.448 (1879)
My Carrier: T-Mobile USA; Vender ID 100

Re: Blackberry Messenger problems

[ Edited ]

did you encrypt your contacts?  When i Encrypted mine, i was not able to use the voice dialing when phone was locked and my apps that used my contacts could not view them or they were not complete.

 

Also i checked my messenger and i noted that i had some contacts that were not linked to my blackberry contacts [option key {link to blackberry contact}]  i hope that is not the problem or that someone knows how to stream line it for you

New Member
Posts: 1
Registered: ‎12-04-2010
My Device: bold 9780

Re: Blackberry Messenger problems

i have the same problem with mine, i dont have any profile pics on my bbm contact list and my friends cant see mine on there list....what would you suggest that i do, i added everyone individually through there bbm pins

 

kind regards

kelly

Contributor
Posts: 21
Registered: ‎11-04-2010
My Device: Bold 9780 Firmware: 6.0.0.448 (1879)
My Carrier: T-Mobile USA; Vender ID 100

Re: Blackberry Messenger problems

I really want to help but most unfortunately my skill set has been exhausted... Since this is my first blackberry, I only have one friend on my BB messenger, and I have a pic for that friend in my contacts, but as you both have stated, it was not in my BB messenger contact, so I tinkered around and noted that the BB messenger contact had an option to "link to Contact" I selected that and then located the contact and then his picture was on the BBM contact.  Now as to why your friends can't see your picture, I have not determined how that could be either... Maybe their contact for you has a different PIN, or they have not updated your new PIN, and linked it to their contacts.

 

I sincerely hope this helps Smiley Happy

New Member
Posts: 3
Registered: ‎12-18-2010
My Device: Not Specified

Re: Blackberry Messenger problems

Hi, I was just wondering if you could help me

I've got the Bold 9700 and at 1st, I was having problems with updating my status but then I updated by BBM. The status problem got fixed buh once I restored all my contacts, evreyone's pictures disappeared

Its now been 2wkz and I am getting extremely annoyed! I've tried doing the battery pull out thing, uninstalling and re-installing bbm but it just doesn't seem 2 work! Arghhhh help me plz
ThankYou
Highlighted
New Member
Posts: 3
Registered: ‎12-18-2010
My Device: Not Specified

Re: Blackberry Messenger problems

Hi, I was just wondering if you could help me

I've got the Bold 9700 and at 1st, I was having problems with updating my status but then I updated by BBM. The status problem got fixed buh once I restored all my contacts, everyone's pictures disappeared

Its now been 2wkz and I am getting extremely annoyed! I've tried doing the battery pull out thing, uninstalling and re-installing bbm but it just doesn't seem 2 work! Arghhhh help me plz
ThankYou
New Member
Posts: 3
Registered: ‎12-25-2010
My Device: 9700
My Carrier: T-Mobile

Re: Blackberry Messenger problems

You are not alone.. Its been like that for abot a month for me.. And I cannot find an official statement from BB about this.... Im so pissed, that the android is starting to look pretty good to me

Contributor
Posts: 44
Registered: ‎01-22-2010
My Device: blackberry 8520
My Carrier: o2

Re: Blackberry Messenger problems

Hi. Can anyone tell me where on the torch 9800 I can set a tone for peoples status updates. I get the updates but no noise to tell me. All my friends have a sound set so u know one has been changed. I've been through the settings but I only see the sound to change when getting a message but not for status updates. Is this possible on the torch. My 8520 did it. Thanks
Suzieq1521
Contributor
Posts: 44
Registered: ‎01-22-2010
My Device: blackberry 8520
My Carrier: o2

Re: Blackberry Messenger problems

Hi. Did u back up ur BBM contacts before updating, if not u can lose ur contacts.
New Member
Posts: 1
Registered: ‎02-20-2013
My Device: Blackberry 9300
My Carrier: Airtel

Re: Blackberry Messenger problems

Hey guys!I m using the BB 9300. I recently had to format my phone as my phone software got corrupted. Post formatting the phone got reset to factory settings. As a result the BB messenger on the phone was reset to version 5.0.2. When I tried to update the BBM through BB world the only update available is version 7 which is not supported by my phone. Thee latest version supported by my device is version 6 which is unavailable in BB world. Glad if u guys could provide me some help so as to update my BBM to version 6. Thanks.