07-28-2011 01:27 PM
I have a Curve 8520 on Virgin Media, it comes with unlimited BBM. I try to add people but they can't see my request and on my BlackBerry it just says pending. And when they try to add me, I can't see there request. Please help!
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07-29-2011 04:54 AM
Is it only BBM that is not working? Are push email, twitter and facebook working if you use them?
First step would be a battery pull - remove, wait 30 seconds and reinsert.
If that doesnt cure it try forcing your handset to register on the network again - Options - Advanced Options - Host Routing Tables then press the Menu button and select Register Now. You should get a message in your generic inbox your handset is registed.
If the above does not work, give Virgin a call and ensure your Blackberry data has been activated on your account.
07-29-2011 07:25 AM
if your not getting a confirmation that your handset has been registered on the network it could be your not properly provisioned. Give Virgin a call and check they have activated a Blackberry Data Plan on your account
07-29-2011 08:09 AM
Virgin Mobile may call it something else, but yes - that should be a Blackberry Data Plan. It needs to be activated on your account to allow your phone access to the Blackberry Servers.