08-26-2013 11:55 PM
Dear Support Team,
i got a blackberry monza with full data plan from Telkomsel Indonesia.
Within this week, suddenly my BBM can't get any message from BB OS 10 at all , neither q10 nor z10.
the communication is include :
1. Add new BB10 Contacts,
2. Receive Message from BB10 Contacts
3. Read any messages from BB10 user at same group.
but i was able to communicate with non BB10 user without any problem.
All of application including browser / whatsapp/ facebook/ twitter is working well.
when i tried to upgrade My OS, and Upgrade my BBM to BBM 7, the process is stop until "restoring BBM. " and it always result to "Temporary BBM Server Error Has Occured"
i have tried to Downgrade my BBM to BBM 6.2, but still this Blackberry Can't accept / Invite BB 10 Contacts.
i have tried anything i can, even i tried to change my SIM to another provider and still no luck.
08-30-2013 07:13 AM
Welcome to BlackBerry Support Forums
Sorry for the late response !
For most users simply reinstalling BlackBerry Messenger application fix there issues as you're having currently . Please try it again in this manner :
On your Device Homescreen go to Options> Device > Aplication Management > locate and Delete BlackBerry Messenger from that list .
KB10040 :How to view or remove installed application on a blackberry smartphone
Once it is done perform a battery pull restart by removing the battery while your device is Powered On , wait a min then reinsert it back.
Finally after reboot use your BlackBerry browser and browse to www.blackberry.com/bbmdownload and download the most recent available for your device. But most important , be sure that while lunching BBM after this new Installation you're in an area where you have a strong data coverage .
If problem continues then refer to this Knowledge Base and try the # 2 workaround .
Please Note :
If you're having BBM7 or higher then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further help
KB20554 How to back up and restore the BlackBerry Messenger contact list
08-30-2013 11:32 PM
08-30-2013 11:37 PM
Tried all of way above, and still stuck at Restoring BBM on BB 22.214.171.124, and im using Wifi with 8 Mbps connection, and it still lead to a temporary bbm server has occured
Turn off your wifi and try to restore BBM over your mobile network .
08-30-2013 11:51 PM
You are welcome .. please don't use wifi during initial BBM setup but use your Mobile network in which you have an active BIS , after restoring BBM you can use wifi without any problem.