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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎12-07-2011
My Device: Blackberry Curve 9300 3G
My Carrier: 3

Blackberry Not Charging-- Comes Up With A Battery With A Red Cross!!!!

hi, ive onyl had my blackberry for 3 months and about 2 hours ago it had a half charged battery and turned off and couldnt be turned back on,, I have since put it on charge and the red LED light comes on then a symbol with a battery with a red cross comes up on it. Whats wrong with my phone and how do i fix it??

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Blackberry Not Charging-- Comes Up With A Battery With A Red Cross!!!!

Hello amylucas,


Welcome to the forums. 


In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo



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