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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-13-2012
My Device: Blackberry Pearl 8120
My Carrier: giffgaff

Blackberry Pearl 8120

Hello i was wondering if someone could help me as i am having problems with my blackberry pearl 8120. The phone just keeps loading and wont let me access anything like my bbm which i am getting more and more messages threw the time that i am unable to click on it to delete them and i cant access my text messages or recieve phone or anything and it comes up with "uncaught exeption application net_rim_bb_phone_app79) is not responding; process terminated.


What could be wrong with my phone and how can i fix it??



Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Blackberry Pearl 8120

Hi and Welcome to the Community!


Catherine_Summers94 wrote:

The phone just keeps loading

I'm not quite sure exactly what you mean by that, but anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Now, if that's what's already happening (e.g., it won't complete the reboot cycle), then you may need to attempt Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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