01-11-2011 07:42 PM
My blackberry Pearl Flip 8230 has had problems from the start, but now it barely functions.
At first the outside sound would stop ringing without any warning. I would set my alarm and it wouldn't go off and people would call and it would not ring even though it said that the volume was set to high. I even tried setting the volume to different levels and nothing worked. I tried taking out the battery and putting it back in as well. This started happening a month after I got the phone. Then, it would just sort of freeze up but that only seemed to happen occasionally. I also had problems opening certain things. I found that I would open it one time, and then all of a sudden the memory was like wiped. The background would go back to manufacturer settings and then a lot of the custom settings were set back to default. I also have problems with the back light. All of a sudden the backlight will dim making it hard to see the screen/pictures mainly. and when clicking I thought it would make the backlight go back on but it hasn't. I checked all the settings and everything, but nothing.
Now, my problem was last night we were at dinner and after dinner I was texting. Then soon later, the screen would freeze and I tried letting it sit but I realized that the time said 6:54 (approximately) and it was then 7:20something, which was quite a while to be frozen if it was just being slow. Then I took the battery out let it sit for a second and tried it again. It works for a couple of seconds but then all of a sudden after like 1 minute it will freeze. The red light has sometimes been coming on when it is frozen. It is so frustrating as I need it to be working, as I am 4 hours away at school.
Also, when I try to turn the phone back on after I replace the battery, it takes forever sometimes up to 10-15 minutes to turn back on. I keep getting the red light or simply nothing at all.
I have had the phone since August of '09. So I kind of wish that I had taken it in earlier, but I seemed to be able to deal with all of the other stuff, it is just that the freezing makes me unable to do anything at all really with it.
When I am making a phone call it seems to be okay, and even when it is frozen, if i click the back light will go on, so it seems to know that I am trying to use it!
I hope someone can help. My main issue is the freezing, I can't do anything when all it does is freeze. I can't really text, and if I do I have to be really quick so it sends before it freezes.
Ican't use the alarm either which is frustrating because my alarm clock is also very disfunctional.
01-18-2011 02:41 PM
Welcome to BlackBerry Support Community Forums.
Try backing up and performing a clean reload of your device software. http://bit.ly/MpKMJ Test before restoring data, then do a custom restore from your backup file, making sure to restore essential data only such as contacts, calendar etc. http://bit.ly/a34QM7
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01-18-2011 05:56 PM
It has backed up phone contacts previously. But a thing keeps coming up on my screen saying backup list failed all of a sudden when I am using blackberry messenger. Not even necessarily when it is plugged into the computer. I have found that if I keep moving the ball around it will stay active but if I allow it to sit for about 10 seconds it freezes. I am going to try the restore in a day or so when I receive my new charger for my laptop. It overheated so I am waiting for it to come in the mail, technology is just failing for me lately!!!
I went into telus and asked what I can do and they basically just said well, you can pay such and such amount to get out of the contract. Then just buy a new phone. They didn't mention anything about repairs or anything of that sort. they didn't even look at the phone. So I thought if I am going to cancel my contract anyways then I may as well go with a new company. I went by virgin to see what they had to offer there, and they even looked at my phone and tried a few things to make it work. They were trying to fix someone's phone from another company. In terms of customer service I would definitely say that if I can't fix the phone I will be switching.
Thank you for your reesponse I will try that as soon as I can,