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New Contributor
Posts: 5
Registered: ‎11-17-2013
My Device: Blackberry Pearl 9105 3g
My Carrier: Vodafone

Blackberry Pearl 9105 contacts

Hi, can someone please inform how to restore all information fields for contacts, as my device now has no field to put phone numbers, @mail adresses, or birthday dates.

If someone has encountered this situation before, will appreciate feedback

Thanks

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Pearl 9105 contacts

If you open  your Address Book > Menu key > New Contact, what fields DO you see?

 

 



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New Contributor
Posts: 5
Registered: ‎11-17-2013
My Device: Blackberry Pearl 9105 3g
My Carrier: Vodafone

Re: Blackberry Pearl 9105 contacts

Hi, the only fields I got are:

Title

Name

surname

Company

 

and a window that says: aditional field, that has only available:

Job Function

Nickname

 

hope taht the translations from Portuguese to English are correct.

 

Bellow the place where we should put the @mail adress (also not available to edit) it's like the scroll stops right there.

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Pearl 9105 contacts

that's an issue I've never seen.

 

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

now, try it again.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Contributor
Posts: 5
Registered: ‎11-17-2013
My Device: Blackberry Pearl 9105 3g
My Carrier: Vodafone

Re: Blackberry Pearl 9105 contacts

I've just done that now with no result.

still the same 

 

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Pearl 9105 contacts

If you open a pre-existing contact, do yo see those fields? Can you edit an existing contact and have those field present?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎11-17-2013
My Device: Blackberry Pearl 9105 3g
My Carrier: Vodafone

Re: Blackberry Pearl 9105 contacts

If I open a preexisting contact that had aditional fields with information, they are available, but only the ones with information as all others are missing.

Even if i try to edit these existing contacts no other field can be added

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Pearl 9105 contacts

Ok, Something I've never seen.

 

Are you sure this is the stock contacts/Address Book?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎11-17-2013
My Device: Blackberry Pearl 9105 3g
My Carrier: Vodafone

Re: Blackberry Pearl 9105 contacts

Unfortunately, Yes.

I'm sure

Im my previous BB devices I've never encountered this.

Posts: 95,114
Likes: 24,496
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Pearl 9105 contacts

Having never seen this before, the only thing I can recommend is to backup, wipe, and see if your contact fields return an dif they do, good. Restore the backup.

 

If not, reload the OS or a higher OS.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code