07-05-2012 08:46 AM
Hi people, not sure if anybody can help however I have a Blackberry Pearl 9105 and for the past 2 weeks its keeps turning itself off and on and also keeps saying 'searching for network' at random times. I therefore thought it may require a new battery so brought a new battery - was fine for 5 hrs and then started doing it again!
Any ideas on what it could be please...............it is quite old now and am due an upgrade at the end of August which is so annoying. Vodafone won't let me upgrade early either. If no-one knows am going into a vodafone store on Saturday to see of they can test it!
But I'm so lost without it - I have brought a cheap emergency mobile however I miss my blackberry!!
Thanking you in advance!
07-09-2012 12:35 PM - edited 07-09-2012 12:36 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
07-09-2012 02:38 PM
My Pearl 9100 started doing something similar last summer (2011). I have found a few ways to live with it:
1. Don't ever let the battery go dead! If I do, when it reboots upon recharging, the problem usually comes back.
2. Reboot while connected to your PC and Desktop Manager. When I do this, it usually fixes the problem, for some reason, until I let it die again.
3. Reboot in "Safe Mode": While rebooting, hold the ESCAPE key (to the right of the track-button). I have done this while away from my PC to get me through until I can reconnect.
All of the other ideas about reloading software, etc, had no effect.