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New Member
Posts: 2
Registered: ‎05-12-2011
My Device: Torch 9800
My Carrier: Vodacom South Africa

Blackberry Project

Hi,

 

I have installed Blackberry Protect and get the following error while doing on over the air backup

 

 backup failed nullpointerexception java.lang.nullpointerexception: java.lang.NullPointer Exception

 

The error occurs during the Text Message Backup Process

 

Device Blackberry Torch 9800 OS 6

 

 

Thanks

Graeme

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Blackberry Project

[ Edited ]

Hey GraemeBuss,

 

Welcome to the forums.

 

Try installing and reinstalling the BlackBerry Protect application to see if that corrects the issue. If not then you may want to look at doing a clean reload of the BlackBerry device software. Before you do that you will want to backup your device as shown here http://bit.ly/aSediX then you can follow this article to do the reload http://bbry.lv/cG8oer.

 

 

-SR

 

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New Member
Posts: 2
Registered: ‎05-12-2011
My Device: Torch 9800
My Carrier: Vodacom South Africa

Re: Blackberry Project

Thanks for the responce i did however get it right eventually, Banked up all options seperately. Protect fell over on the COntacts option again then hardreste the device and tried again.

done.

Hope this help others
G