05-12-2011 03:31 AM
I have installed Blackberry Protect and get the following error while doing on over the air backup
backup failed nullpointerexception java.lang.nullpointerexception: java.lang.NullPointer Exception
The error occurs during the Text Message Backup Process
Device Blackberry Torch 9800 OS 6
05-13-2011 02:27 PM - edited 05-13-2011 02:29 PM
Welcome to the forums.
Try installing and reinstalling the BlackBerry Protect application to see if that corrects the issue. If not then you may want to look at doing a clean reload of the BlackBerry device software. Before you do that you will want to backup your device as shown here http://bit.ly/aSediX then you can follow this article to do the reload http://bbry.lv/cG8oer.
05-16-2011 03:09 AM